Frequently Asked Questions
Do you offer shipping by mail?
Yes, we offer shipping by mail using USPS.
Do you offer local delivery?
No, we do not offer local delivery services.
Do you offer store pickup?
Yes, we provide a store pickup option for local customers at the following address: Marella Boutique, B-5 Calle Tabonuco Suite 101, Suite 101 Galeria San Patricio, Guaynabo PR 00968, United States. Store hours for in-store pickup are from Monday to Saturday from 11am to 5pm.
What are your costs for shipping, local delivery, and/or store pickup?
For domestic shipping, there's a $10 flat rate, with free shipping for orders over $200. You can pickup your order in store for free.
How long will it take to receive my order?
Orders are typically processed within 1 to 3 business days, and customers will receive a notification when the order has shipped. Local pickup orders are typically ready within 1 to 3 business days.
What shipping service do you use?
We use USPS as our shipping carrier to ensure safe and reliable delivery of your orders.
To which countries and/or towns do you send your products?
We currently ship to Puerto Rico and the United States. We are not offering international shipping at this moment.
Do you offer international shipping?
We are not offering international shipping at this moment.
What is your return/exchange policy?
The store offers a 5-day exchange or store credit policy. No money return is provided. If you're not satisfied with your purchase, please refer to our Return Policy on our website for detailed instructions.
What would be the steps to follow if I want to make a change to my order?
To request an exchange or store credit, you should send an email to firstname.lastname@example.org. The item must meet certain eligibility criteria, and if approved, you will be responsible for purchasing the return shipping label.
What would be the steps to follow if I do not receive my order?
If you haven't received your order within 7 days of receiving your shipping confirmation email, you can contact us at email@example.com with your name and order number for assistance.
What would be the steps to follow if I receive my order defective or damaged?
You should contact us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item's condition. We will address these cases on a case-by-case basis.
What products can be returned?
We do not accept returns but we offer exchanges for items meeting specified conditions.
What products cannot be returned?
Sale items (final sale), jewelry, belts, and gift cards cannot be returned. Please see our Return Policy for more details.
What products can be exchanged for another?
Eligible items can be exchanged within 5 days of receiving the item. Refer to our Return Policy for detailed information.
How long do I have to return an item or product?
You have 5 days after receiving your item to request an exchange or store credit.
What are the conditions or rules to return or exchange a product?
The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll need the receipt or proof of purchase. Our Return Policy provides detailed information on the conditions and rules for returns and exchanges. Please review it on our website.
What are my return options?
We only accept exchanges or provide store credit.
Will you have to incur any cost to return an item?
The cost of return shipping may be the responsibility of the customer, depending on the reason for the return. Please refer to our Return Policy for details.
What would be the requirements for an exchange to be approved?
The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll need the receipt or proof of purchase. If approved, you will receive store credit via a gift card.
If the exchange is approved, to what address should I send my item?
Can sale items be returned?
Unfortunately, sale items cannot be returned.
Do your gift cards expire?
All gift cards automatically expire after 3 months.
How do I contact you if I can't find the answer to my questions here?
You can contact the store at email@example.com for any additional questions or concerns.